When you decide it’s time to invest in facility management, your next decision is to find a firm that meets your needs and will deliver on your expectations. But with so many contractors and companies out there, how do you narrow down your options to select a firm you can trust?
To help you get the decision right first time, let’s take a look at what you should expect from any reputable FM company.
A Flexible Service
When managing your properties, your needs could vary greatly from one month to the next. From refurbishment projects in the winter to gardening in the summer; ad hoc repairs to daily and weekly maintenance; you need a firm that can be flexible to your ever-changing requirements. So don’t be afraid to ask potential contractors on their approach to contracts, plans and pricing.
Your account manager may promise the earth, but if the staff don’t deliver, you’ll be left in the lurch. To ensure that you find a facility management company you can rely on, do some background research. Do they have testimonials or reviews available on their website? Are you able to secure a reference from an existing or previous client? Take these points into consideration before signing any contracts with an FM firm.
Turning up on time is all well and good. However, if the finished results of that plumbing work or decorating job aren’t up to scratch, the consequences could be costly. It’s always a good idea to check that potential facility management companies have the relevant accreditation for every one of the services they offer. Versatility is great, but a jack of all trades could prove to be master of none if they don’t have the right skills and experience.
A Sense of Initiative
Facility management isn’t just about ticking the boxes. It involves identifying and addressing any issues with your property, as they arise. You hire an FM contractor to save you time, so a good firm should take the initiative and actively seek out areas where they can help, rather than you having to chase them for each and every task.
Even the most professional, experienced contractors can make mistakes sometimes. So you want to feel confident that your chosen company is fully insured against any accidents that could occur. Particularly when work is completed with staff, customers or tenants on site during works, you must take reasonable steps to minimise risk and protect them from any accidents.
To ensure that you’re on the same page from day one, have an open and honest conversation with any potential FM firms. Be clear on your needs and expectations, ask relevant questions, and don’t sign the dotted line until you’re completely happy to go ahead. That way, you can avoid any nasty surprises or let-downs later down the line!
Want to have a chat with a leading facility management company?
Get in touch with Brighter FM today – we’d be happy to answer your questions!